Frequently Asked Questions
How long does delivery take?
Delivery normally takes 8–10 business days. We always ship your order as quickly as possible, and you will receive a tracking number once your package leaves our warehouse.
What ingredients does the mask contain?
The mask contains the following ingredients:
Aqua, Collagen, Yeast Ferment Extract, Glycerin, Acrylates/VA Copolymer, Niacinamide, Locust Bean Hydroxypropyltrimonium Chloride, Chondrus Crispus Extract, Betaine, Algin, Dipropylene Glycol, Agar, Hydroxyacetophenone, 1,2 Hexanediol, Potassium Chloride, Polyglyceryl 10 Laurate, Caprylic/Capric Triglyceride, Sucrose, Butylene Glycol, Allantoin, Ethylhexylglycerin.
Can I use the mask if I have acne-prone skin?
Yes. The mask is non-comedogenic, meaning it does not clog pores. Ingredients like niacinamide may also help reduce redness and improve skin texture.
Does the mask contain fragrance or perfume?
No. The mask contains no added fragrance or perfume.
How should I store the mask?
Store the mask in a cool, dry place. Avoid direct sunlight and extreme temperatures to preserve the product’s quality and effectiveness.
How often should I use the mask?
We recommend using the mask up to two times per week.
How does your satisfaction guarantee work?
We offer a 30-day satisfaction guarantee. If you do not achieve the desired "glass skin" effect or are not satisfied with the results, please contact our customer support team for a full refund.
Can the mask be used on sensitive skin?
Yes. Our collagen mask is dermatologically tested and free from harsh chemicals, parabens, and sulfates. It is designed to be suitable for all skin types, including sensitive skin.
How quickly will I see results?
Many customers notice improved hydration and radiance after just one use. For longer-term results, such as smoother skin and reduced appearance of fine lines, we recommend regular use for approximately 30 days.
How do I apply the mask?
Cleanse the area thoroughly.
Begin with clean skin free from makeup and creams.
Apply the mask evenly.
Make sure it sits snugly against the skin. Lie down for the first 15–20 minutes to prevent the mask from slipping.
Leave the mask on for at least 3–4 hours.
Time is key to achieving results. Collagen takes time to absorb, which is the foundation of why our collagen mask works so effectively.
Enjoy the feeling.
When the mask becomes transparent, your skin has absorbed the treatment. Remove the mask and notice the difference – softer, plumper, and more hydrated skin than you’ve had in a long time.